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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Breffle

March 14, 2025

5  out of  5
rating by William Breffle
"Sam was very knowledgeable, efficient, and friendly. More importantly, he got me much improved rates for both my house and my vehicles. A+++"
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Cynthia Papineau

March 10, 2025

5  out of  5
rating by Cynthia Papineau
"Wonderful experience talking with Sam about auto policy,and home owner policy."
We responded:
"Thank you for sharing your positive experience Cynthia!"
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Glen Martin

March 4, 2025

5  out of  5
rating by Glen Martin
"Sam was a great and helpful person to work with and will get you the quote that’s perfect for you🙂"
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Dead “Full of Life” Sea

January 27, 2025

5  out of  5
rating by Dead “Full of Life” Sea
"Natalie Puuri at State Farm in Hancock, and the rest of the staff, have been absolute angels sent from God. They handle everything with the most tender care and prestige. The world does not produce staff, let alone humans, with the service and empathy this agency provides. They are very fast and efficient with every quote and issue that arises. In this digital world where everything is fast and easy to do online, I for once actually prefer making the call to their office and seeing them in person! I tell all of my friends and family about them, and I wouldn’t hesitate making them your insurance agency. You will not regret it and you will feel safe and secure in their care! Don’t even worry if they are not in your local area, they will accommodate you. They were the first to respond to my online quotes years ago, and my intuition was correct by choosing them."
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whitney

January 21, 2025

5  out of  5
rating by whitney
"Great customer service and insurance quote was reasonable ! They definitely care about there clients !"
We responded:
"Thank you for your feedback Whitney! I am so happy you have had a good experience with us."
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Dana Burke

January 16, 2025

5  out of  5
rating by Dana Burke
"Very professional."
We responded:
"Thank you for the positive review Dana!"
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Jim Wakeham

January 8, 2025

5  out of  5
rating by Jim Wakeham
"Sara's office is one of the most welcoming & friendly businesses I have ever had the pleasure of being a customer to. Sherry & Natalie are the most caring. I enjoy going in to see them every month for a friendly conversation & visit when I go in to pay my bill. Very highly recommend Sara Lahti's State Farm office."
We responded:
"Jim - I am so pleased that you have been able to get such great service from our office. Our Team has many years of experience helping customers like you and I feel grateful to have them working with me now. Thanks for sharing!"
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Laura Freeman

January 8, 2025

5  out of  5
rating by Laura Freeman
"I appreciate the personal phone calls from my agent and staff to keep me updated on my policy, and the competitive rate with more benefits made it easy to switch from my old insurance provider."
We responded:
"Thank you Laura, for your positive feedback and for choosing us for your insurance needs!"
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Katey Timonen

January 7, 2025

5  out of  5
rating by Katey Timonen
"Julie was very professional and friendly. I called with questions about home and auto. Insurance language can be a little confusing at times and she was able to explain it to me in a way I understood completely. Thank you so much!"
We responded:
"Hi Katey, it is great to hear that Julie has been able to clarify your questions. Please reach out if you need anything else, thanks for the positive review!"
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stephanie Wolfe

January 6, 2025

5  out of  5
rating by stephanie Wolfe
"Dealing with Julie Vasold was a dream. Informative, easy and thorough! Highly recommend for your insurance needs! 10 thumbs up!"
We responded:
"Hi Stephanie - I am so happy to hear about your positive experience! Thank you for sharing."
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Wendy Wakeham

January 6, 2025

5  out of  5
rating by Wendy Wakeham
"I have been a customer of Sara Lahti- State Farm insurance for over 7+ yrs. I have never received the type of customer service I do from this office. Sherri & Natalie are 2 of thee most friendly agents you will ever find. I recommend this office to anyone looking for great customer service and care. Wendy Wakeham"
We responded:
"Thank you so much Wendy for your glowing review. Our Team is proud of how they have been able to meet customers' insurance needs in the area for so long! Thank you for your business!"
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Jay Mikrut

January 3, 2025

5  out of  5
rating by Jay Mikrut
"Friendly, helpful people."
We responded:
"Thank you Jay! 🙏"
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Joel Brouillette

December 26, 2024

5  out of  5
rating by Joel Brouillette
"Always treated with the utmost respect and courtesies Best group of agents ive ever worked with Highly recommended"
We responded:
"Thank you so much Joel! We are very happy to hear that you are satisfied with our service, thanks for being a customer with us!"
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Ariana Skyler

October 18, 2024

5  out of  5
rating by Ariana Skyler
"Visiting this Hancock, MI State Farm was an assuring and welcoming experience. Right away my partner and I felt welcomed and comfortable with front desks’ friendly greeting, inquiry, and offer of cold water. We were quickly introduced to Julie Vasold, who works under and alongside Sara Lahiti, and Julie got straight to the point regarding the best possible coverage plans for our 2012 and 2018 vehicles. Made purchasing home & auto insurance simple and concise! 10/10 would recommend (:"
We responded:
"Thank you Ariana for the glowing review! We are very happy that we helped you to feel comfortable and were able to meet your insurance needs. Stop in anytime!"
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Staci Tice

October 16, 2024

5  out of  5
rating by Staci Tice
"Sara and her team are always friendly and helpful whenever I have questions. When I was in my accident they were with me every step of the way and answered every question I had about the process. I've never had any issues with them and I highly recommend using them as your State Farm agent!"
We responded:
"We are so happy to hear about your positive experiences with us, Staci! Thank you for sharing."
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Annie Koskela

September 21, 2024

5  out of  5
rating by Annie Koskela
"Sara and her team are very helpful answering all of my insurance questions. I call with questions and instantly get answers! Thanks for everything Sara, Natalie, Sherry, and Julie"
We responded:
"Thank you Annie! We are very happy that our service makes it easier for you, thanks for being a great customer!"
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Katie Siemers

September 13, 2024

5  out of  5
rating by Katie Siemers
"If I lived in MI, I’d definitely place my insurance at Sara Lahti State Farm. The customer service is top notch."
We responded:
"Thank you Katie! Let us know if you ever relocate to the beautiful state of Michigan!!"
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Pam Givens

September 13, 2024

5  out of  5
rating by Pam Givens
"They are always super helpful, knowledgeable and willing to go above and beyond for their customers!"
We responded:
"I am so happy to hear about your great experience with our Team, thank you for sharing Pam!"
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Bethany Ruohonen

September 12, 2024

5  out of  5
rating by Bethany Ruohonen
"The gals in the office are so friendly and helpful! Special thanks to Sherry and Natalie..and to everyone else in the office! It seems like you have a great team where everyone loves their job."
We responded:
"Thank you Bethany, I am so happy to hear that you find the office a friendly and positive environment and the Team so helpful. Thank you for being an amazing customer!!"
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marsha lampinen

August 27, 2024

5  out of  5
rating by marsha lampinen
"I have no worries now that Mike Lahti's daughter, Sara, is at the helm as State Farm's excellent service continues under Sara."
We responded:
"Hello Marsha - thank you so much for that. I will do everything I can to live up to the expectations people have from working with my Dad."
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Kevin J McCormack

August 24, 2024

5  out of  5
rating by Kevin J McCormack
"Sara Lahti is a great help to our Family in that She explains detailed policies making than easy to understand . I found Sara Lahti to be an ambitious young Agent who will be an asset to State Farm."
We responded:
"Thank you Kevin! It has been great working with you too. We have a passion for making sure people understand their policies, so I am very happy you felt things were easy to understand."
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Alina M

August 14, 2024

5  out of  5
rating by Alina M
"Exceptional service!"
We responded:
"Thanks Alina - so happy you feel we have been taking care of you! We always take pride in providing excellent service. "